Shipping policy

Thank you for choosing us! This policy explains how and when we ship your order.

Shipping Destinations

We ship to all countries in Europe. If your country isn't listed at checkout, please contact us on WhatsApp and we'll do our best to help.

Order Processing

Orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You'll receive a confirmation email when your order is placed and a second email with tracking details once it ships.

Delivery Times

Destination	Estimated Delivery
All European countries	3-9 business days

Delivery times are counted from the date your order is shipped, not the date it is placed. "Business days" means Monday to Friday, excluding public holidays.

These are estimates, not guarantees. Delays may occur due to customs, weather, carrier disruptions, or peak periods such as holidays and sales events.

Shipping Costs

Shipping costs are calculated at checkout based on your destination.

Once your order ships, we'll email you a tracking number and a link to follow your parcel. Tracking information may take up to 24-48 hours to update after dispatch.

Customs, Duties and Taxes

For shipments within the EU, no customs duties normally apply. For shipments to European countries outside the EU (such as the UK, Switzerland, or Norway), import duties, VAT, or handling fees may be charged by the destination country. These charges are the customer's responsibility and are not included in our prices or shipping fees, unless stated otherwise at checkout.

Incorrect or Incomplete Addresses

Please check your shipping address carefully before completing your order. We are not responsible for orders delayed or lost because of an incorrect or incomplete address. If you notice a mistake, contact us as soon as possible. We can only change the address if the order hasn't shipped yet.

Delayed, Lost or Damaged Parcels

Delayed: If your order hasn't arrived within 9 business days of shipping, please contact us and we'll investigate with the carrier.
Lost: If the carrier confirms your parcel is lost, we will figure out how to solve it in the best possible way to get it delivered to you or to make a refund.
Damaged: If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the damage, and we'll arrange a replacement or refund.